Privacy Policy

1. Introduction

[APP_NAME] is a platform that helps users find and arrange housing swaps and rental agreements. We are committed to protecting your privacy and ensuring you have a positive experience on our platform.

This privacy policy explains what personal data we collect, how we use it, and your rights regarding your information. Please read it carefully. If you have questions, contact us at teitfoens@gmail.com.

2. What Data We Collect

Account Registration

• Full name and email address
• Phone number
• Date of birth (age verification)
• Profile picture
• Password (encrypted)

Property & Listing Information

• Property address and location details
• Property type, size, and amenities
• Availability dates
• Rental terms and pricing
• Photos and descriptions

Verification & Safety

• Identity verification documents (ID, passport)
• Address verification
• Rental history or references
• Background check information (if applicable)

Communication & Messaging

• Direct messages between users
• Support inquiries and correspondence
• Review and rating comments

Usage & Technical Data

• IP address and device information
• Browser type and operating system
• Pages visited and time spent
• Search queries and filter preferences
• Cookies and tracking identifiers

Payment Information

• Payment method (card details processed securely via Stripe)
• Transaction history
• Billing address

3. How We Use Your Data

• Platform Functionality: Displaying listings, connecting users, processing swaps and rentals
• Communication: Messaging between users, notifications about inquiries and bookings
• Safety & Verification: Verifying user identity, preventing fraud, protecting against abuse
• Payments: Processing rental fees, deposits, and payments
• Service Improvement: Analytics, understanding user behavior, improving platform features
• Marketing: Sending newsletters and promotional content (with your consent)
• Legal Compliance: Responding to legal requests, enforcing our terms

4. Legal Basis for Processing

We process your data under these GDPR legal bases:

• Contract Performance: Data needed to execute your rental or swap agreement
• Legal Obligation: Tax compliance, fraud prevention, identity verification
• Legitimate Interests: Safety, platform operations, preventing abuse
• Consent: Marketing communications and optional cookies

5. Data Retention

• Account Data: Retained for the duration of your account. Deleted within 30 days of account deletion
• Listing Data: Retained while listing is active; archived for 2 years for dispute resolution
• Transaction Records: Retained for 7 years (legal requirement)
• Identity Verification: Retained for 2 years after account closure for fraud prevention
• Messages: Retained for 3 years or until account deletion
• Analytics Data: Aggregated and anonymized after 12 months

6. Third Parties & Data Sharing

We may share your data with:

• Payment Processors: Stripe (payment processing)
• Verification Services: Third-party identity verification providers
• Hosting & Analytics: Cloud providers and analytics services
• Legal Authorities: Law enforcement when required by law
• Service Providers: Email delivery, customer support tools

We do not sell your personal data to marketers or data brokers.

7. International Data Transfers

Your data is primarily processed within the EU. If transferred outside the EU/EEA, we use Standard Contractual Clauses or other approved mechanisms to ensure adequate protection.

8. User Rights (GDPR)

You have the following rights:

• Access: Request a copy of your data
• Correction: Update inaccurate information
• Deletion: Request deletion of your data (right to be forgotten)
• Portability: Receive your data in a machine-readable format
• Restriction: Limit how we process your data
• Objection: Opt-out of marketing or certain processing activities
• Complaint: File a complaint with your local data protection authority

To exercise any of these rights, email us at teitfoens@gmail.com.

9. Cookies & Tracking

We use cookies for:

• Essential: Session management, security, functionality (always active)
• Preferences: Remembering your settings and language
• Analytics: Understanding how users interact with our platform (Google Analytics)
• Marketing: Targeted ads and retargeting (with consent)

You can disable non-essential cookies in your browser settings or through our cookie consent banner.

10. Security

We implement industry-standard security measures:

• SSL/TLS encryption for all data in transit
• Encrypted storage for sensitive data
• Regular security audits and penetration testing
• Secure password hashing
• Limited access to personal data (employee access controls)

While we strive for security, no system is 100% secure. Report any security concerns to teitfoens@gmail.com.

11. Children's Privacy

Our platform is not intended for users under 18 years old. We do not knowingly collect data from minors. If we discover such data, we will delete it promptly.

12. Policy Changes

We may update this policy periodically. Significant changes will be notified via email. Your continued use of the platform constitutes acceptance of the updated policy.

13. Contact Us

For privacy inquiries or to exercise your rights:

• Email: teitfoens@gmail.com
• Company: Xoens ApS
• Location: Vanløse, Copenhagen, Denmark
• CVR: [Indsæt CVR]