Privacy Policy

1. Introduction

[APP_NAME] is a dating platform designed to help users connect and build meaningful relationships. We take privacy seriously, especially when handling sensitive personal information. This policy explains what data we collect, how we use it, and your rights.

Please read this policy carefully. If you have questions, contact us at teitfoens@gmail.com.

2. What Data We Collect

Profile Information

• Full name and age
• Date of birth
• Email address and phone number
• Multiple profile photos
• Bio and personal description
• Location (city, postal code, precise location if permitted)

Preferences & Interests

• Sexual orientation and gender identity
• Relationship goals (casual, dating, serious, marriage)
• Interests and hobbies
• Preferred age range, distance, height
• Religion and lifestyle preferences

Behavioral & Engagement Data

• Profiles viewed and liked
• Search and filter history
• Messages sent and received
• Matches and interactions
• Time spent on app and features used
• Blocks and reports

Identity & Safety Verification

• Government-issued ID (optional but required for premium features)
• Identity verification photos (live selfie)
• Phone number verification
• Background check information (if applicable by region)

Communication Data

• Direct messages and conversation history
• Voice/video call metadata
• Reports and complaints
• Customer support inquiries

Technical & Usage Data

• IP address and device identifiers
• Device type, OS version, browser
• Crash logs and error reports
• Cookies and advertising identifiers
• Location data (with permission)

Payment Information

• Subscription tier and payment method
• Transaction history and billing address
• Credit card details (processed securely via Stripe)

3. How We Use Your Data

• Core Service: Creating your profile, matching with potential partners, enabling messaging and connections
• Personalization: Customizing recommendations based on preferences and behavior
• Safety & Security: Verifying identity, detecting fraud, preventing abuse, enforcing community guidelines
• Safety Features: Protecting against harassment, blocking inappropriate users, content moderation
• Payments: Processing subscriptions and premium features
• Analytics: Understanding user behavior, improving matching algorithms, platform optimization
• Communications: Notifications about matches, messages, and service updates
• Marketing: Promotional emails and push notifications (with consent)
• Legal Compliance: Responding to legal requests, preventing illegal activity

4. Legal Basis for Processing

We process your data under these GDPR legal bases:

• Contract Performance: Data needed to provide the dating service
• Legal Obligation: Safety verification, fraud prevention, compliance with laws
• Legitimate Interests: User safety, platform operations, abuse prevention
• Consent: Profile visibility, location sharing, marketing communications

5. Data Retention

• Active Account: Data retained during subscription; deleted within 30 days of account deletion
• Profile Data: Photos and bio deleted immediately upon request; metadata retained 90 days for support
• Messages: Retained until deletion by user; archived 1 year after account closure for disputes
• Identity Verification: Retained 2 years for fraud prevention and legal compliance
• Interaction Records: Blocks, reports, and safety incidents retained 3 years
• Payment Data: Retained 7 years (legal requirement)
• Analytics: Aggregated and anonymized after 12 months

6. Third Parties & Data Sharing

We may share your data with:

• Payment Processors: Stripe (payment processing)
• Verification Services: Identity and background check providers
• Safety Services: Fraud detection and abuse prevention systems
• Cloud Infrastructure: Hosting and data storage providers
• Analytics Providers: Google Analytics and similar services
• Law Enforcement: When required by law or court order
• Safety Emergencies: Information shared with authorities if immediate danger is suspected

We do not sell or share your personal data with third-party marketers or brokers.

7. Sensitive Personal Data

[APP_NAME] collects sensitive data including sexual orientation, gender identity, and health/lifestyle information. This data is:

• Only used for profile matching and user preference fulfillment
• Protected with enhanced security measures
• Never shared with advertisers or marketing partners
• Only visible to matches or people you approve
• Deletable on request

8. Your Privacy Controls

• Profile Visibility: Control who can see your profile (all users, matches only, hidden)
• Location Sharing: Enable/disable location-based matching
• Online Status: Hide when you're active on the app
• Photo Privacy: Blur or hide specific photos
• Message Restrictions: Block users and prevent unsolicited contact
• Search Visibility: Opt-out of appearing in searches

9. User Rights (GDPR)

You have the following rights:

• Access: Download all data we hold about you
• Correction: Update inaccurate profile information
• Deletion: Delete your account and associated data
• Portability: Export your profile and messages in a portable format
• Restriction: Limit processing of your data
• Objection: Opt-out of marketing, analytics, or specific uses
• Complaint: File a complaint with your data protection authority

To exercise any right, email teitfoens@gmail.com with "Privacy Request" in the subject line.

10. Cookies & Tracking

We use cookies for:

• Essential: Session management, security, account features (always active)
• Preferences: Remembering settings, filter preferences, language
• Analytics: Understanding user behavior and platform performance
• Advertising: Showing relevant ads on other sites (with consent)

You can manage cookies through your browser settings or our consent banner. Disabling essential cookies may affect functionality.

11. Security & Data Protection

We implement robust security measures:

• SSL/TLS encryption for all data in transit
• AES-256 encryption for sensitive data at rest
• Regular security audits and penetration testing
• Secure password hashing (bcrypt)
• Two-factor authentication (2FA) for account security
• Limited employee access with role-based controls

If you suspect a security breach, contact us immediately at teitfoens@gmail.com.

12. Children's Safety

[APP_NAME] is only for users aged 18+. We do not knowingly collect data from minors. If we discover a minor's account, we will delete it immediately and report it to the appropriate authorities if necessary.

13. Policy Updates

We may update this policy as our service evolves. We will notify you of significant changes via email. Your continued use of [APP_NAME] implies acceptance of the updated policy.

14. Contact Us

For privacy concerns or to exercise your rights:

• Email: teitfoens@gmail.com
• Subject Line: "Privacy Request" or "Privacy Inquiry"
• Company: Xoens ApS
• Location: Vanløse, Copenhagen, Denmark
• CVR: [Indsæt CVR]